Frequently Asked Questions

MediFusion AI is the first agentic AI platform for healthcare. We provide 65+ autonomous AI agents that work 24/7 to automate healthcare operations – from hospital management and pharmacy inventory to insurance claims and telemedicine. Our AI agents don't just assist; they actually work, making decisions and taking actions while keeping humans in the loop for critical decisions.

MediFusion AI is designed for the entire healthcare ecosystem: hospitals and clinics, pharmacies (retail and chain), medical suppliers and distributors, health insurance companies, government health ministries, NGOs, and healthcare technology partners. We have solutions for organizations of all sizes, from single-location clinics to nationwide health systems.

MediFusion AI is available globally. We have strong presence in Africa (Kenya, Nigeria, South Africa, Uganda, Tanzania), North America (USA, Canada), Europe (UK, Germany), and Asia (India, UAE). Our platform supports multiple languages and complies with regional healthcare regulations including HIPAA, GDPR, and local data protection laws.

Pricing varies by sector and scale. Pharmacy plans start at $49/month, Hospital/Clinic plans start at $99/month, and Supplier plans start at $99/month. We also offer a 30% discount for annual subscriptions. Enterprise and government customers receive custom pricing. Visit our pricing page for details.

Yes! We offer a 14-day free trial for all plans. No credit card required to start. You'll have full access to all features during the trial period so you can evaluate the platform thoroughly before committing.

We accept credit/debit cards (Visa, Mastercard, Amex), mobile money (M-Pesa, Airtel Money), bank transfers, and ACH/wire for enterprise customers. Payment processing is handled securely through our payment partners.

Most customers are up and running within 1-2 weeks. For standard implementations, you can self-onboard in as little as 1 day. Enterprise deployments with complex integrations typically take 4-8 weeks. Our implementation team will guide you through every step.

Yes! We integrate with major EHR/EMR systems (Epic, Cerner, OpenMRS), accounting software (SAP, Oracle, QuickBooks), insurance systems, pharmacy POS systems, and more. We support FHIR R4, HL7, and provide REST APIs and SDKs for custom integrations.

Absolutely. We are HIPAA compliant, GDPR compliant, and SOC2 certified. All data is encrypted at rest and in transit using AES-256 encryption. We offer data residency options for customers who need data to stay in specific regions. We never sell your data.

All plans include email support. Growth and above plans include priority support with faster response times. Enterprise customers get a dedicated account manager and 24/7 phone support. We also have extensive documentation, video tutorials, and a community forum.

Yes! We offer free onboarding training for all customers. Enterprise customers receive customized training programs. We also have MediFusion Academy with on-demand courses and certifications for your team.